Frequently Asked Questions
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| Q. |
Do I need to install any hardware or software on my web server or network
or reconfigure my website in any way to make use of the MyWebAlert! service? |
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| A. |
No. The service is hosted externally so as to give you a true picture of
what your site looks like to your customers. Using MyWebAlert! does not introduce any additional
on-costs or workload for your IT department. |
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| Q. |
If I want to move my website or change the URL that is monitored, would
I have to get a new subscription? |
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| A. |
No, you can change the URL that is monitored to whatever you like, as
often as you like. The changes take effect on the next monitoring run and there are no additional
charges for any re-configurations. |
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| Q. |
My site uses active content and dynamically
generated pages. Can you monitor these pages? |
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|
| A. |
Yes, MyWebAlert! reacts just like a browser to
such output. |
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| Q. |
My website uses cookies. Can you monitor
these pages? |
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| A. |
Yes. |
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| Q. |
My website is hosted by an ISP who also
provides my email. If the ISP server is down how will I receive email alerts? |
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| A. |
Most ISP’s have separate email servers, so you should still receive
an alert. To guard against more widespread failure, you can always use a free email account
(e.g. Yahoo) as your alerting address and set up your email client to retrieve email from there
as well as your normal mailbox. |
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| Q. |
My site is password protected via .htaccess.
Can you monitor it? |
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|
| A. |
No. Sorry! |
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| Q. |
Can I choose which of your locations will be used to monitor my site? |
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|
| A. |
No. Customers are load-balanced between our various monitors for
optimum system efficiency. Please be assured that all our monitors are connected via many
backbones which is far more important than the physical location in terms of their connectivity
to your site. |
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| Q. |
When I am out of the office
or on holiday do I need to reconfigure the email address I have supplied for alerts? |
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|
| A. |
No. You can specify up to 3 separate email
addresses, all of whom will receive alerts. |
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| Q. |
What do you do with the information you
gather? Do you pass it on to anyone? |
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|
| A. |
We do not pass the information on to anyone.
It is completely confidential. It is backed up off-site in a form which makes the results
unattributable to any specific customer. It is kept for 3 months for audit purposes, then
it is destroyed. See our
privacy policy. |
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